When it comes to customer service, Flexo uses the 3 P system; Product awareness, Prompt responses and Problem solving to meet your needs every time. Our team services all of our product lines, from basic installs and repairs to on-going product maintenance. We use our own vehicles and have a customer service team with a diverse set of skills to service our Ontario clientele.
Whether it’s our chemicals, paper, equipment or any other item offered by Flexo, we have a thorough knowledge of each and every product we sell and we consider this vital to providing strong customer service. More than 2500 of our items have detailed product information available on our website. Have a look through our catalogue to find what you’re looking for and if you can’t, one of our product specialists will be happy to speak with you.
Our staff is trained to provide you with prompt and efficient responses to all of your questions. Whether you are looking for a simple answer, in need of product repair or service, Flexo has a solution. Our experience with our products and strong relationships with our vendors’ means we can make knowledgeable recommendations to all of our customers.
From needing a repair, to a new product or service, we have thousands of customers who look to us for assistance and general advice. Our customer service team is great at providing timely responses to difficult questions.